How Can We Help?
Whether you have a question about an outdoor kitchen, a pizza oven, or your recent order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like outdoor kitchens may require additional handling time, so check the product page for specific details.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have any questions about your delivery status, send us an email.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for complete details on how to start a return. We want you to feel confident in every purchase.
Can I exchange an item for a different model?
We are happy to help with exchanges within our 30-Day Returns window. Please contact us by email or phone and let us know which product you would like instead. We will walk you through the process step by step.
How do I choose the right pizza oven or fire pit for my space?
Consider the size of your patio or deck, how many guests you typically entertain, and whether you prefer wood-fired or gas-powered options. Each product page includes dimensions and fuel type details. Feel free to contact us and we can help you find the best match for your backyard.
Are your outdoor kitchens weather-resistant?
Our outdoor kitchens are designed with durable materials built to withstand the elements season after season. Product pages list specific material and construction details so you can choose the right setup for your climate. We recommend reviewing care instructions to keep everything looking its best.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team replies to every inquiry within one business day so your project stays on track.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Reliable Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with careful packaging for every piece.
30-Day Returns
Owned and operated by SCARA LIVING LLC, we stand behind every product with a straightforward return process.
